Legal — Data & Privacy

Jetaz Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data jetaz collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, just clear answers.

Last updated: 1 January 2025

How Jetaz Protects Your Privacy

Jetaz is built on trust. Here are the six core privacy commitments every player on the platform can count on.

SSL Encryption on Every Page

Every page on jetaz.net is served over HTTPS with SSL encryption. Any data you send to jetaz — including login credentials and payment details — is encrypted in transit and cannot be intercepted.

We Never Sell Your Data

Jetaz does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account and improve your experience on the platform.

Secure Data Storage

All personal data held by jetaz is stored on secure, access-controlled servers. Internal access to player data is restricted to staff who need it to perform their role, and all access is logged and audited.

You Control Your Data

Jetaz gives you the right to access, correct, and delete your personal data at any time. Submit a request to [email protected] and the team will respond within 30 days.

Minimal Data Collection

Jetaz only collects the data that is genuinely needed to operate your account, process payments, and comply with legal requirements. We do not collect data for the sake of it.

Opt Out of Marketing

You can opt out of jetaz marketing communications at any time by clicking the unsubscribe link in any email or by contacting the support team. Opting out does not affect your account or service.

01

Who We Are

Jetaz operates the online gaming platform available at jetaz.net and through the jetaz mobile app. When this Privacy Policy refers to "jetaz", "we", "us", or "our", it means the jetaz platform and the team responsible for operating it.

Jetaz is the data controller for all personal information collected through the platform. This means jetaz determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, you can contact the jetaz data team at [email protected].

Scope: This Privacy Policy applies to all users of jetaz.net and the jetaz mobile app, including registered players, visitors who browse without registering, and anyone who contacts the jetaz support team.

02

Data We Collect

Jetaz collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers. Here is a breakdown of what jetaz collects and why:

Category Examples Why Collected
Identity Data Full name, date of birth, national ID number Account registration and age verification
Contact Data Email address, phone number Account communication and support
Financial Data bKash/Nagad number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security, fraud prevention, platform optimisation
Usage Data Games played, bets placed, session duration Responsible gaming monitoring and personalisation
Communications Data Support chat logs, email correspondence Resolving queries and improving support quality

Jetaz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03

How We Use Your Data

Jetaz uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific ways jetaz uses your data include:

  • Account management: Creating and maintaining your jetaz account, verifying your identity, and keeping your account secure.
  • Payment processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and maintaining accurate transaction records.
  • Customer support: Responding to your queries, resolving disputes, and improving the quality of the jetaz support service.
  • Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying responsible gaming tools where appropriate.
  • Platform improvement: Analysing usage data in aggregate to understand how players use jetaz and to improve the platform experience.
  • Marketing communications: Sending you information about jetaz promotions, bonuses, and new games — only if you have opted in to receive these communications.
  • Legal compliance: Meeting jetaz's obligations under applicable laws and regulations, including anti-money laundering requirements.

Marketing opt-in: Jetaz will only send you promotional emails or SMS messages if you have explicitly agreed to receive them during registration or through your account settings. You can withdraw this consent at any time.

04

Legal Basis for Processing

Jetaz processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance: Processing that is necessary to provide the jetaz service you have signed up for, including account management and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, such as anti-money laundering regulations and age verification requirements.
  • Legitimate interests: Processing carried out for jetaz's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests do not override your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
05

Cookies and Tracking Technologies

Jetaz uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit jetaz.net.

The types of cookies jetaz uses are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Functional cookies: Remember your preferences such as language settings and display options to personalise your jetaz experience.
  • Analytics cookies: Collect anonymised data about how players navigate the platform. This helps jetaz identify areas for improvement. No personally identifiable information is included in analytics data.
  • Marketing cookies: Used only if you have consented to receive personalised promotions. These cookies help jetaz show you relevant offers based on your activity on the platform.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jetaz platform. For full details, refer to your browser's help documentation.

Third-party cookies: Some jetaz game providers may set their own cookies when you play their games. Jetaz does not control these cookies. Please refer to the relevant provider's privacy policy for details.

06

Sharing Your Data

Jetaz does not sell your personal data. However, jetaz may share your data with trusted third parties in the following limited circumstances:

  • Payment providers: bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions. These providers are bound by their own privacy policies and data security obligations.
  • Identity verification services: Jetaz uses third-party KYC (Know Your Customer) providers to verify your identity and age. These providers process your ID documents securely and do not retain your data beyond the verification process.
  • Game providers: When you play a game on jetaz, the relevant game provider may receive your player ID and session data to deliver the game. They do not receive your full personal profile.
  • Regulatory and law enforcement authorities: Jetaz will disclose personal data to regulators, law enforcement agencies, or courts when required to do so by law or when necessary to protect the rights and safety of jetaz players.
  • IT and security service providers: Jetaz works with technology partners who help operate and secure the platform. These partners act as data processors and are contractually bound to handle your data only as instructed by jetaz.

All third parties with whom jetaz shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

07

Data Retention

Jetaz retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods applied by jetaz are:

  • Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with anti-money laundering regulations.
  • Transaction records: Retained for 7 years to comply with financial record-keeping requirements.
  • Support communications: Retained for 3 years after the last interaction to allow for dispute resolution.
  • Marketing preferences: Retained until you withdraw consent or close your account.
  • Technical and usage data: Retained in anonymised or aggregated form for platform analytics. Personally identifiable technical data is deleted within 12 months.

When data is no longer required, jetaz securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08

Your Privacy Rights

As a jetaz player, you have the following rights over your personal data. To exercise any of these rights, contact the jetaz support team at [email protected]. Jetaz will respond within 30 days.

Right of Access

Request a copy of all personal data jetaz holds about you.

Right to Rectification

Ask jetaz to correct any inaccurate or incomplete data about you.

Right to Erasure

Request deletion of your personal data where there is no legal reason to retain it.

Right to Restriction

Ask jetaz to limit how your data is processed in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to jetaz processing your data for marketing or legitimate interest purposes.

Please note: Some rights are subject to legal limitations. For example, jetaz cannot delete transaction records that are required to be retained under anti-money laundering law. The support team will explain any limitations when responding to your request.

09

Children's Privacy

The jetaz platform is strictly for adults aged 18 and over. Jetaz does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on jetaz or provided personal data to the platform, please contact the support team immediately at [email protected].

Upon receiving a report of a minor's account, jetaz will investigate promptly, close the account, delete any associated personal data, and refund any deposits made. Jetaz takes the protection of minors seriously and applies age verification checks during the registration process.

10

Security Measures

Jetaz takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it:

  • SSL/TLS encryption: All data transmitted between your device and jetaz.net is encrypted using industry-standard SSL/TLS protocols.
  • Password hashing: Your jetaz account password is stored as a cryptographic hash. Jetaz staff cannot see your password in plain text.
  • Access controls: Access to personal data within jetaz is restricted on a need-to-know basis. All internal access is logged and regularly reviewed.
  • Two-factor authentication: Jetaz supports two-factor authentication (2FA) for player accounts. Enabling 2FA adds an extra layer of protection against unauthorised access.
  • Regular security audits: The jetaz platform undergoes regular security assessments to identify and address potential vulnerabilities.
  • Incident response: Jetaz has a documented data breach response procedure. In the event of a breach affecting your personal data, jetaz will notify you promptly in accordance with applicable law.

While jetaz applies strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your jetaz account and enable two-factor authentication.

11

Updates to This Privacy Policy

Jetaz may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how jetaz processes your personal data, registered players will be notified by email or through an in-platform notification before the changes take effect. Your continued use of the jetaz platform after the effective date of any update constitutes acceptance of the revised policy.

Jetaz encourages you to review this Privacy Policy periodically to stay informed about how your data is being protected.

12

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetaz handles your personal data, please get in touch with the jetaz data team:

  • Email: [email protected]
  • Live Chat: Available inside the jetaz platform 24/7
  • Response time: Privacy requests responded to within 30 days

For questions about your account terms, visit the Terms and Conditions page. For responsible gaming support, visit the Responsible Gaming page. For general questions, visit the FAQ page.

Your Data Is Safe With Jetaz

Ready to Join Jetaz?

Now you know exactly how jetaz protects your privacy. Register your free account today, deposit from ৳200 via bKash or Nagad, and enjoy cricket betting, slots, fishing games, bingo, and more — with full confidence that your data is in safe hands.